Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.
The Customer Relations Representative must have excellent customer service skills and be outcome-oriented and a strong communicator. The ability to work in a fast pace environment with strong attention to detail is essential. In addition, the Customer Relations Representative must exhibit excellent verbal and written communication skills, resiliency in the face of difficulty, strong initiative, professional demeanor, and leadership abilities. This position requires seasoned organizational skills and the ability to manage multiple calls and inquiries efficiently.
Provide customer service to current and former tenants, applicants, and general public, through professional and direct communication by utilizing management tools and data.*
Communicate details about follow-up tasks to site staff or Portfolio Managers in a timely and professional manner.*
Provide final accounting letters of security deposits to former tenants and submit unpaid accounts to collections.*
Understand rental agreement and residency policies and be able to explain them to others.*
Follow Oregon Landlord Tenant and Fair Housing laws.
Promote harmonious relations among tenants, employees, owners, and the local community.
Maintain a pleasant, helpful manner at all times.
Perform other duties as assigned by supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) with three years working as a Site/Community Manager experience and/or training; or equivalent combination of education and experience required. Previous supervisory experience preferred, but not required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.