Cascade Management

Customer Relations Assistant

US-OR-Portland
# of Openings
1
Category
Other
Hours
40
Rate of Pay
$14.00 + per hour, depending on experience

About Us

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Essential Functions and Responsibilities

The Customer Relations Assistant provides general office support with a variety of clerical activities and related tasks. The ability to work in a fast pace environment with strong attention to detail is essential. In addition, the Customer Relations Representative must exhibit excellent verbal and written communication skills, resiliency in the face of difficulty, strong initiative, professional demeanor, and leadership abilities.

 

Assist Customer Relations Representative in providing customer service to current and former tenants, applicants, and general public, through professional and direct communication by utilizing management tools and data.*

 

Assist with communicating details about follow-up tasks to site staff or Portfolio Managers in a timely and professional manner.*

 

Understand rental agreement and residency policies and be able to explain them to others.*

 

Understand Oregon Landlord Tenant and Fair Housing laws.

 

Assist with other related clerical duties such as photocopying, faxing, filing, and collating.*

 

Promote harmonious relations among tenants, employees, owners, and the local community.

 

Take meeting notes as needed.

 

Prepare and modify documents including correspondence, reports, drafts, memos, and emails.

 

Perform other duties as assigned.

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Valid Driver's License and insurance is required.

 

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) with one year working as a Site/Community Manager experience and/or training; or equivalent combination of education and experience required.

 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

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